Terms of Service

Welcome to Loravenax.

These Terms of Service (“Terms”) govern your access to and use of the Loravenax website at https://www.loravenax.com (the “Site”), including any content, features, products, and services made available through it.

The Site is operated by Guangxi Jilei Network Technology Co., Ltd., doing business under the brand name Loravenax. Throughout these Terms, “Loravenax,” the “Company,” “we,” “us,” and “our” refer to Guangxi Jilei Network Technology Co., Ltd. operating under the Loravenax brand.

By accessing or using the Site, placing an order, or purchasing our products, you agree to these Terms and the applicable policies published on our website. If you do not agree, please discontinue using the Site.

These Terms should be read together with our applicable policies, including our Privacy Policy and Return & Refund Policy. Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable law.

1. Eligibility and Acceptable Use

By using the Site, you confirm that you meet the minimum legal age requirements applicable in your location and have the legal capacity to enter into the relevant transaction. If you are using the Site on behalf of another person or an organization, you confirm that you are authorized to do so.

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Site in violation of applicable laws or regulations;

• Submit false, misleading, or unauthorized information;

• Attempt to interfere with the Site's operation, security, or availability;

• Introduce viruses, malware, malicious code, or other harmful software;

• Attempt to gain unauthorized access to our systems, accounts, or data;

• Scrape, harvest, or collect information from the Site through unauthorized means;

• Use our content, products, or services for unlawful purposes or in a manner that infringes another party's rights.

We may take reasonable measures to protect the Site, our customers, and our business when we reasonably believe that these Terms have been violated. Any restriction or suspension will be handled in accordance with applicable law.

2. General Conditions

We reserve the right to refuse, restrict, or cancel a transaction where reasonably necessary, including in cases involving suspected fraud, unauthorized purchases, material errors, legal restrictions, or product availability issues.

You may not reproduce, duplicate, copy, sell, resell, distribute, or commercially exploit any part of the Site or its content without our prior written authorization, except where permitted by law.

Your use of the Site does not grant you ownership of any website content, intellectual property, or proprietary materials.

We may modify or discontinue website features, services, or content from time to time. Where a change affects an existing order or your statutory rights, we will handle the matter in accordance with applicable law and our published policies.

3. Website Information and Accuracy

We make reasonable efforts to keep the information on the Site accurate, current, and useful. However, descriptions, images, specifications, prices, promotional details, and other content may occasionally contain errors, omissions, or outdated information.

Product images are provided to illustrate the products. Actual appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or product updates.

We reserve the right to correct errors, update information, or revise website content when necessary. If a material error affects an order you have placed, we will take appropriate steps in accordance with applicable law.

Information on the Site is provided for general shopping and informational purposes and should not be interpreted as a guarantee of a particular result unless expressly stated or required by law.

4. Products, Pricing, and Availability

We aim to present our products, prices, and availability as clearly as possible.

However, products may become unavailable, and prices, descriptions, promotions, or product specifications may change from time to time.

Unless otherwise stated, displayed prices are subject to applicable taxes, shipping charges, customs duties, and other charges that may apply to your order. Any applicable additional charges will be presented or explained as required by law.

If a product is listed at an incorrect price or with materially inaccurate information because of an error, we reserve the right to take reasonable corrective action. If the error affects an order already placed, we will contact you where appropriate and provide any options or remedies required by applicable law.

Changes to prices or product information generally apply prospectively and will not override rights attached to an existing order under applicable law.

5. Orders and Order Acceptance

Submitting an order through the Site constitutes an offer to purchase the selected products, subject to these Terms and the applicable checkout conditions.

An order confirmation email acknowledging receipt of your order does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review or decline an order where legally permissible, including when:

• Product information or pricing contains a material error;

• The requested product is unavailable;

• Order or payment information cannot be verified;

• A transaction appears fraudulent or unauthorized;

• Delivery to the requested destination is unavailable or legally restricted.

If we cancel an order after payment has been collected, any refund due will be processed in accordance with applicable law and our Return & Refund Policy.

You are responsible for reviewing your order details before submitting your purchase, including product selection, quantity, shipping address, and contact information.

Please contact service@loravenax.com promptly if you identify an error in your order. We cannot guarantee that a requested change or cancellation will be possible once an order has entered processing or fulfillment.

6. Payments and Billing Information

You agree to provide current, accurate, and complete billing, payment, and order information when making a purchase.

You are responsible for ensuring that you are authorized to use the payment method submitted with your order.

Payments may be processed by third-party payment service providers. The payment methods available to you will be displayed during checkout, and transactions may be subject to the applicable provider's terms and security procedures.

We do not guarantee that every payment method will be available for every transaction or location.

If a payment is declined, reversed, flagged for review, or otherwise cannot be completed, your order may be delayed, placed on hold, or canceled as permitted by law.

Any applicable refund will generally be returned to the original payment method unless another method is agreed upon or required by applicable law.

7. Shipping and Delivery

Shipping options, estimated delivery times, applicable charges, and destination restrictions may be presented during checkout or in our shipping-related policies.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated. Delays may occur due to carrier operations, customs procedures, weather, public holidays, address issues, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, contact us as soon as possible. We cannot guarantee changes after an order has been processed or handed to a carrier.

Responsibility for lost, damaged, delayed, or incorrectly delivered orders will be addressed in accordance with our applicable policies and mandatory consumer protection laws.

Nothing in this section limits any delivery-related rights or remedies you may have under applicable law.

8. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and any available exchanges are governed by our Return & Refund Policy, together with any mandatory rights available to you under applicable law.

Please review that policy before completing your purchase so that you understand the applicable process, eligibility requirements, and return procedures.

If you receive an incorrect, damaged, defective, or materially misdescribed product, please contact service@loravenax.com with your order number and relevant details so we can review the matter and determine an appropriate resolution.

Nothing in these Terms removes or limits any non-excludable statutory rights you may have as a consumer.

9. Intellectual Property

Unless otherwise indicated, the Site and its content—including text, graphics, logos, product photographs, designs, page layouts, and other materials—are owned by or licensed to the Company and are protected by applicable intellectual property laws.

The Loravenax brand name and related branding elements may not be used without prior written authorization, except as permitted by law.

You may access and use the Site for personal, non-commercial shopping purposes. You may not reproduce, modify, publish, distribute, create derivative works from, or commercially exploit Site content without our prior written consent, unless applicable law permits otherwise.

Nothing in these Terms transfers ownership of any intellectual property to you.

10. Third-Party Services

The Site may rely on third-party services to support payment processing, analytics, advertising, website functionality, shipping, or other operations.

These services may be subject to separate terms and privacy policies. Where you interact directly with a third-party service, its own terms may apply to that interaction.

We are not responsible for the independent content, availability, or practices of third-party services to the extent permitted by applicable law. This does not exclude responsibility that cannot lawfully be excluded.

11. External Links

Our Site may contain links to websites or resources operated by third parties for convenience or informational purposes.

We do not control those external websites and do not guarantee the accuracy, security, availability, or completeness of their content.

Visiting an external website is at your discretion. We encourage you to review its applicable terms and privacy policy before providing information or completing a transaction.

The inclusion of an external link does not necessarily constitute an endorsement by Loravenax.

12. Privacy and Personal Information

Your use of the Site may involve the collection and processing of personal information as described in our Privacy Policy.

Our Privacy Policy explains the categories of information we may collect, how we use and share that information, the technologies we may use, and the choices or rights that may be available to you.

By using the Site, you acknowledge that you have had the opportunity to review our Privacy Policy. Any consent required for specific processing activities will be handled separately where applicable law requires it.

13. Disclaimers

To the extent permitted by applicable law, the Site and its general content are provided on an “as available” basis. We make reasonable efforts to maintain a functional and reliable shopping experience, but we do not guarantee that the Site will always be uninterrupted, error-free, or available at every time or location.

We do not make warranties beyond those expressly stated by us or those that cannot lawfully be excluded under applicable law.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that must be provided by law.

14. Limitation of Liability

To the extent permitted by applicable law, the Company will not be liable for losses arising from circumstances beyond its reasonable control or from a user's unlawful or unauthorized use of the Site.

Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including any liability that applicable law requires us to retain.

Where permitted by law, any liability relating to a specific purchase will be assessed in light of the circumstances, the applicable order terms, and the rights and remedies available under applicable law.

Nothing in this section is intended to remove consumer protections that apply to your purchase.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your material breach of these Terms, unlawful use of the Site, or infringement of another party's rights.

This section does not apply to the extent that a claim or loss results from our own breach, negligence, unlawful conduct, or other circumstances for which we cannot lawfully exclude responsibility.

16. Suspension and Termination

We may restrict or suspend access to all or part of the Site when reasonably necessary to address security risks, suspected unlawful activity, misuse, or material violations of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Suspension or termination of access does not affect rights or obligations that arose before the suspension or termination, including any rights associated with a completed purchase.

17. Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Where legally permitted, disputes concerning these Terms will be handled by the competent courts or dispute-resolution bodies determined under the applicable legal framework.

If you are a consumer, mandatory consumer protection laws in your country or region of residence may provide you with rights that cannot be waived by contract. Nothing in these Terms is intended to deprive you of those rights or prevent you from bringing a claim before a court or authority where applicable law permits it.

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website features, services, or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date. Changes will take effect as stated in the revised Terms or as otherwise required by applicable law.

Where a change requires additional notice or consent, we will take the steps required by law.

We encourage you to review this page periodically. Your continued use of the Site after revised Terms take effect may indicate acceptance where legally permitted, but it does not override any rights or consent requirements that apply by law.

19. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies expressly referenced herein and any applicable purchase-specific terms, form the agreement governing your use of the Site, subject to mandatory legal rights and requirements.

A failure by us to enforce a provision does not constitute a waiver of that provision unless we expressly confirm otherwise in writing.

20. Contact Information

If you have questions about these Terms of Service, your order, or our website, please contact us using the details below.

Brand Name: Loravenax

Legal Company Name: Guangxi Jilei Network Technology Co., Ltd.

Customer Support Email: service@loravenax.com

Business Address: Room 2402, Unit 1, Building 13, Tanfu Yinxiang Community, No. 17 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone

We appreciate your interest in Loravenax and thank you for choosing us for your shopping needs.

Loravenax
Everyday Essentials, Thoughtfully Chosen.