Shipping Policy

At Loravenax, operated by Guangxi Jilei Network Technology Co., Ltd., we aim to make every order as smooth and transparent as possible. This Shipping Policy explains how we process orders, calculate shipping fees, provide tracking information, and handle delivery-related questions.

We work with logistics providers and fulfillment partners, where applicable, to prepare and deliver orders efficiently.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Order processing includes order verification, preparation, packaging, and shipment arrangements. Processing time is separate from transit time.

Processing may take longer during:

• Peak shopping periods or promotional events;

• Public holidays and weekends;

• Periods of unusually high order volume;

• Product availability or inventory adjustments;

• Other circumstances affecting order preparation.

Orders are generally processed on business days. Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

2. Estimated Delivery Time

Our current estimated delivery time after shipment is 10–20 business days.

The overall delivery timeframe generally includes both order processing and shipping transit. Based on our standard estimates, the combined timeframe may be approximately 11–25 business days after payment confirmation, excluding additional delays.

Please note that delivery estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary depending on:

• The destination country or region;

• Local postal services and last-mile delivery providers;

• Customs clearance and import procedures;

• Carrier capacity and transportation conditions;

• Severe weather, public holidays, or other unexpected disruptions.

We will make reasonable efforts to assist with delivery inquiries when delays occur.

3. Shipping Fees

We currently offer standard shipping where available.

Standard Shipping Fee: $2.99 USD

The applicable shipping fee will be displayed during checkout before you confirm your purchase. If other shipping options or additional charges apply, the available details will be shown where required.

Shipping charges may vary if our shipping options or destination coverage change. Any applicable charges presented during checkout should be reviewed before payment.

4. Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or from facilities operated by trusted fulfillment partners, depending on product availability, inventory location, and delivery destination.

As a result, the shipping origin may vary from one order to another. We do not guarantee that every order will be dispatched from a specific warehouse or country.

Where applicable, shipment details and tracking information will be provided after dispatch.

5. Tracking Your Order

When your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

To track your shipment:

1. Locate the shipping confirmation email in your inbox.

2. Open the tracking link or enter the tracking number on the designated carrier's tracking page, if provided.

3. Review the latest available shipment updates.

Tracking information may not appear immediately after dispatch. Carriers may require additional time to register the package or update their systems.

If tracking information remains unavailable or has not changed for an extended period, please contact us with your order number and tracking details so we can review the situation.

6. International Shipping

Loravenax offers international shipping to eligible destinations, subject to product availability, carrier coverage, and applicable shipping restrictions.

Delivery options may differ by country or region. We may be unable to fulfill orders to certain locations because of carrier limitations, customs requirements, regulatory restrictions, or other logistical factors.

If we are unable to ship an order to the address provided, we will contact you where reasonably possible to discuss available options, including cancellation and any applicable refund.

Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or its authorities.

Responsibility for these charges depends on the applicable shipping terms and local law. Unless expressly stated otherwise during checkout or in a separate agreement, customers should check the import requirements that may apply to their destination.

Customs clearance may also extend the estimated delivery timeframe.

Nothing in this section limits any obligations or consumer rights that apply under mandatory law.

7. Delayed, Missing, or Lost Packages

We understand that delivery delays can be frustrating. If your shipment appears to be delayed, tracking information has not been updated for an extended period, or your package appears to be missing, please contact our customer support team.

To help us investigate, please provide:

• Your order number;

• Your tracking number, if available;

• The shipping address associated with the order;

• A brief description of the issue and any relevant tracking updates.

We will review the information available and, where appropriate, coordinate with the relevant shipping provider to determine the next steps.

Delivery issues will be handled according to the circumstances, our applicable policies, and mandatory consumer protection laws. Nothing in this policy removes any delivery-related rights or remedies available to you under applicable law.

8. Incorrect, Damaged, or Incomplete Deliveries

If you receive a damaged package, an incorrect product, or an order that appears to be missing items, please contact us at service@loravenax.com.

Where possible, include your order number and clear photographs of the package, shipping label, and affected products. This information can help us assess the issue more efficiently.

We will review your request and explain the available resolution in accordance with our applicable policies and legal obligations.

9. Updating Your Shipping Address

If you need to correct or change your shipping address, contact us as soon as possible after placing your order.

Address changes may be possible only before the order enters processing, fulfillment, or shipment preparation. Once an order has been packed or dispatched, we may be unable to change the delivery address.

Please do not assume that an address change has been completed until you receive confirmation from our customer support team.

Customers are responsible for providing complete and accurate shipping details at checkout. Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or additional carrier charges.

Any resolution for a delivery issue caused by an address error will depend on the circumstances and applicable law.

10. Shipping and Billing Addresses

Your shipping address may differ from your billing address.

Before submitting your order, please carefully review your recipient name, street address, city, postal code, country or region, and contact details.

The shipping address is the location to which your order is intended to be delivered. The billing address is the address associated with your selected payment method, where applicable.

If you notice an error after checkout, please contact us immediately. We will do our best to assist, but changes cannot be guaranteed once processing has begun.

11. Business Days and Holidays

For the purposes of this policy, business days generally exclude weekends and applicable public holidays.

Order processing and carrier operations may be affected by regional holidays, peak seasons, customs schedules, and local delivery arrangements.

Any estimated timeframe provided on our website or in an order notification should be considered alongside these potential variations.

12. Contact Information

If you have questions about shipping fees, order processing, tracking, delivery delays, or address changes, please contact us.

Brand Name: Loravenax

Legal Company Name: Guangxi Jilei Network Technology Co., Ltd.

Customer Support Email: service@loravenax.com

Business Address: Room 2402, Unit 1, Building 13, Tanfu Yinxiang Community, No. 17 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone

Please include your order number in shipping-related inquiries whenever possible so that we can assist you more efficiently.

Thank you for choosing Loravenax. We appreciate your trust and look forward to providing a smooth shopping experience from checkout to delivery.

Loravenax
Everyday Essentials, Thoughtfully Chosen.