Return & Refund Policy
Return & Refund Policy
At Loravenax, operated by Guangxi Jilei Network Technology Co., Ltd., we want you to feel confident when shopping with us. If your purchase does not meet your expectations, this Return & Refund Policy explains the conditions, procedures, and available options for returns, cancellations, and refunds.
Please review the following guidelines before submitting a request. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
01. Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible.
Cancellation requests may be submitted before an order enters processing or fulfillment. Once processing has begun or an order has been prepared for shipment or dispatched, cancellation may no longer be possible.
If your cancellation request is approved before shipment and payment has already been collected, we will arrange a refund of the applicable amount to your original payment method.
To request a cancellation, please email:
Please include your order number and clearly state that you wish to cancel your order.
Submitting a cancellation request does not guarantee that the order can be stopped. If your order has already been shipped, please contact us for guidance on the applicable return procedure.
02. Return Eligibility
Eligible products may be returned within 30 calendar days of delivery, subject to the conditions below and any applicable mandatory consumer rights.
To help us process your request, returned items should:
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Be unused and in their original condition, except where inspection or handling reasonably necessary to assess the product is permitted.
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Include the original packaging, accessories, and included components where applicable.
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Be accompanied by proof of purchase, such as an order confirmation or order number.
Certain products may be subject to additional return conditions where permitted by applicable law. Any applicable exclusions or special requirements should be disclosed before purchase or otherwise communicated as required by law.
If an item is defective, damaged, incorrect, or otherwise fails to meet applicable legal requirements, please contact us for assistance. Such cases will be reviewed in accordance with applicable law and our relevant policies.
Please contact our customer support team before returning any product. Prior authorization helps us provide the correct return instructions and ensure that your request is handled appropriately.
03. How to Request a Return
To begin a return, please contact:
Include the following information in your email:
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Your order number.
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The name of the product you wish to return.
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The reason for your return request.
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Clear photos or videos of the product, if relevant to the issue.
Once we receive your request, our team will review the information and provide the applicable return instructions.
Please wait for our instructions before shipping any item back. Products sent without prior coordination may be delayed or difficult to identify, and we may be unable to process them promptly.
04. Return Address
Please do not send returned products directly to our business registration address.
The appropriate return address and shipping instructions will be provided by our customer support team after your return request has been reviewed and approved.
Using the return address supplied by our team helps ensure that your package can be identified and processed correctly.
05. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and applicable legal requirements.
Customer-Initiated Returns
For preference-based returns, such as:
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Ordering the wrong item.
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Changing your mind.
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Deciding that a product does not suit your personal preferences.
Customers may be responsible for the return shipping costs, subject to applicable law and any return terms disclosed at the time of purchase.
Damaged, Defective, Incorrect, or Misdescribed Products
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly and provide relevant details or supporting photographs where appropriate.
After reviewing the circumstances, we will work with you to determine an appropriate solution, which may include a replacement, refund, or return assistance.
Where the issue is our responsibility or applicable law requires it, we will cover the appropriate return shipping costs and will not impose improper additional charges on the customer.
06. Refund Processing
Once we receive the returned item, we will inspect it where necessary and notify you of the outcome of the return assessment.
For approved returns, refunds will generally be initiated within 5–10 business days after the returned item has been received and inspected.
Approved refunds will normally be issued to the original payment method. If the original payment method is no longer available or a different arrangement is required, please contact us to discuss the available options, subject to applicable law and payment provider requirements.
Please note:
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The time needed to process a refund internally may differ from the time needed for the funds to appear in your account.
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Your bank, card issuer, or payment provider may require additional processing time.
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Refund eligibility and amounts will be determined in accordance with the circumstances of the return, applicable law, and the relevant terms of purchase.
Where applicable law requires a refund to be issued within a different timeframe, the legally required timeframe will apply.
07. Late or Missing Refunds
If your refund has not appeared within the expected timeframe, we recommend taking the following steps:
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Check your bank account or payment account again.
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Contact your bank, card issuer, or payment provider to ask whether the refund is pending.
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If the funds are still missing, contact our customer support team for further assistance.
Please email service@loravenax.com and include your order number and any relevant refund confirmation details.
Our team will review the information available and help you determine the appropriate next steps.
08. Exchanges and Alternative Solutions
If you receive an incorrect, damaged, or defective product, please contact our customer support team before arranging a return or replacement.
Depending on the product, the nature of the issue, product availability, and applicable legal requirements, available solutions may include a replacement, refund, or another appropriate remedy.
Any replacement or alternative arrangement will be discussed with you before proceeding, where appropriate.
09. Contact Information
If you have questions about this Return & Refund Policy or need help with a return, cancellation, or refund request, please contact us using the details below.
Brand Name
Loravenax
Legal Company Name
Guangxi Jilei Network Technology Co., Ltd.
Customer Support Email
service@loravenax.com
Business Address
Room 2402, Unit 1, Building 13, Tanfu Yinxiang Community, No. 17 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone
Please note that the business address above is provided for company identification and correspondence purposes. It is not necessarily the return address for products.
Our Commitment to You
At Loravenax, we value your trust and aim to handle return and refund requests with care, clarity, and consistency.
Thank you for choosing Loravenax. If you need assistance, our customer support team is here to help guide you through the next steps.