Privacy Policy

At Loravenax, operated by Guangxi Jilei Network Technology Co., Ltd. (the “Company,” “we,” “us,” or “our”), we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, process, and disclose personal information when you visit our website, purchase our products, contact our customer support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will seek that consent separately.

1. Company Information

Brand Name: Loravenax

Legal Company Name: Guangxi Jilei Network Technology Co., Ltd.

Business Address: Room 2402, Unit 1, Building 13, Tanfu Yinxiang Community, No. 17 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone

Customer Support Email: service@loravenax.com

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Place an order or purchase a product;

• Create or manage an account, if this feature is available;

• Contact our customer support team;

• Subscribe to emails or other communications;

• Participate in promotions, surveys, or other activities.

Depending on your interaction with us, this information may include:

• Name and contact details;

• Email address and telephone number;

• Shipping and billing addresses;

• Order history and transaction details;

• Payment-related information and transaction status;

• Customer service messages and related correspondence;

• Preferences or other information you choose to provide.

Payment information may be processed directly by third-party payment providers. The information we receive depends on the payment method and provider used.

2.2 Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• Internet Protocol (IP) address;

• Browser type and device information;

• Operating system and general technical identifiers;

• Pages viewed and links clicked;

• Website navigation and interaction data;

• Referral pages and traffic sources;

• Shopping activity and website performance information.

We use this information, where appropriate, to maintain website functionality, improve performance, understand how visitors use our services, identify technical issues, and enhance the shopping experience.

2.3 Information From Third Parties

We may receive information from third-party service providers, where permitted by applicable law, including:

• Payment processors and transaction service providers;

• Website analytics providers;

• Marketing and advertising platforms;

• Shipping, fulfillment, and other service partners.

Such information may help us process orders, confirm transactions, deliver products, understand website performance, provide customer support, and improve our services.

Third parties may process personal information under their own privacy policies and applicable legal obligations.

3. How We Use Personal Information

We may use personal information for the following purposes:

• Order fulfillment: To process purchases, arrange shipping, provide order updates, and manage returns or refunds.

• Customer support: To respond to inquiries, investigate issues, and provide assistance.

• Website operations: To maintain website functionality, troubleshoot errors, and protect our services.

• Service improvement: To understand customer needs and improve our products, website, and shopping experience.

• Communications: To send transactional messages and, where permitted, promotional communications.

• Analytics and advertising: To measure website performance and evaluate marketing activities, subject to applicable consent and opt-out requirements.

• Security and fraud prevention: To detect suspicious activity, protect transactions, and safeguard our business and customers.

• Legal compliance: To meet applicable legal obligations and establish, exercise, or defend legal claims.

We will use personal information only for purposes that are appropriate and permitted by applicable law.

4. How We Share Personal Information

We do not disclose personal information indiscriminately. However, we may share information when reasonably necessary for the purposes described in this Privacy Policy.

4.1 Service Providers

We may share relevant information with service providers that help us operate our business, including payment processors, website hosting providers, analytics services, customer support tools, shipping partners, and fulfillment providers.

These parties may access personal information only as needed to provide their services, subject to applicable contractual and legal requirements.

4.2 Analytics and Advertising Partners

Where applicable, we may work with analytics and advertising providers to understand visitor interactions, measure campaign performance, and deliver or evaluate advertising.

These providers may use cookies, pixels, web beacons, or similar technologies, subject to your choices and applicable law.

4.3 Legal and Business Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws, regulations, or lawful requests;

• Protect our rights, property, and security;

• Investigate suspected fraud or other unlawful activity;

• Facilitate a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal protections.

We do not treat these disclosures as permission to use personal information for unrelated purposes.

5. Analytics and Advertising Technologies

We may use third-party analytics and advertising services to better understand how visitors interact with Loravenax and to assess the effectiveness of our marketing.

Depending on the services enabled on our website, these technologies may collect information about browsing activity, device characteristics, referral sources, and interactions with advertisements.

Third-party providers operate under their own privacy practices. Their handling of personal information is governed by their applicable terms and policies, as well as relevant legal requirements.

Where required, we will obtain consent before enabling non-essential tracking technologies and provide appropriate options to manage your preferences.

6. Cookies and Similar Technologies

Cookies are small data files stored on your device that can help a website function properly and remember certain information. We may also use pixels, local storage, and similar technologies.

Depending on the website features and tools in use, these technologies may include the following categories:

6.1 Necessary Cookies

These support essential website functions, such as shopping cart operation, checkout, security, and session management.

6.2 Analytics Cookies

These help us understand website traffic, visitor interactions, and performance so that we can improve our services.

6.3 Preference Cookies

These may remember settings or preferences to provide a more consistent browsing experience.

6.4 Advertising Cookies

Where used, these may help measure advertising performance, limit repetitive advertisements, or provide more relevant advertising.

You can manage cookies through available website privacy controls, if provided, and through your browser settings. Blocking or deleting certain cookies may affect shopping cart functionality, checkout, or other website features.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek consent as required.

7. Browser Privacy Signals and Advertising Choices

Some browsers provide privacy signals, including “Do Not Track” settings or other signals intended to communicate a user's privacy preferences.

There is no single universal standard governing all such signals. Our response may therefore depend on the signal, the technologies in use, and applicable legal requirements.

Where required by law, we will recognize and process valid privacy signals or opt-out requests in accordance with the relevant requirements.

You may also be able to manage personalized advertising through website privacy controls, advertising platform settings, or your browser. Opting out of personalized advertising does not necessarily eliminate advertisements; you may still see general or contextual advertising.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information, the purpose of processing, applicable legal requirements, and whether information is needed to establish, exercise, or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

9. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

You should also take appropriate precautions when using online services, including keeping account credentials confidential where applicable.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information. These rights may include:

• Requesting access to personal information we hold about you;

• Requesting correction of inaccurate or incomplete information;

• Requesting deletion of personal information, subject to applicable exceptions;

• Requesting restriction of or objecting to certain processing activities;

• Requesting a copy of certain information in a portable format;

• Withdrawing consent where processing is based on consent;

• Opting out of certain targeted advertising, sale, or sharing activities where such rights apply;

• Requesting information about how your personal information is processed.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise a privacy right or ask a question about your information, contact us at service@loravenax.com. We will review and respond to requests in accordance with applicable law.

You may unsubscribe from promotional emails using the unsubscribe option provided in those messages, where available. Even if you opt out of marketing communications, we may still send necessary transactional or service-related messages.

11. International Data Transfers

Depending on the location of our service providers and the systems used to operate our website, personal information may be processed or transferred to countries other than the country in which you reside.

Data protection laws may differ between jurisdictions. Where applicable law requires safeguards for international transfers, we will take appropriate steps to implement the required protections.

12. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact service@loravenax.com so that we can review the matter and take appropriate action.

Where applicable law establishes a higher age threshold or additional requirements, we will comply with those requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

We do not control the privacy practices, security, or content of independently operated third-party services. We encourage you to review the applicable privacy policies before providing personal information to those services.

A link to a third-party website does not, by itself, mean that we endorse its privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, or applicable legal requirements.

When updates are made, we will post the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about our data practices, please contact us using the details below.

Brand Name: Loravenax

Legal Company Name: Guangxi Jilei Network Technology Co., Ltd.

Customer Support Email: service@loravenax.com

Business Address: Room 2402, Unit 1, Building 13, Tanfu Yinxiang Community, No. 17 Qinglin Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone

We will review privacy-related inquiries and respond in accordance with applicable legal requirements.

At Loravenax, we believe that a trustworthy shopping experience begins with clear communication and responsible handling of personal information. Thank you for placing your trust in us.